Customer Value

At Level 3, you’re becoming a leader in delivering customer value. You’re skilled at identifying opportunities to improve the customer experience and at driving initiatives that deliver measurable outcomes. You’re able to balance technical excellence with customer priorities, ensuring that your work aligns with broader goals. You’re mentoring others to think about customer value and helping your team to focus on what matters most.

Key Behaviors

  • Identifies opportunities to improve customer experience
  • Drives initiatives that deliver measurable outcomes
  • Balances technical and customer priorities effectively
  • Mentors others to think about customer value
  • Aligns team efforts with broader goals

Common Struggles

  • May face challenges in scaling impact across teams
  • Can encounter resistance when driving change
  • Might struggle to balance competing priorities

Success Indicators

You know you're successful when you:

  • Lead initiatives that improve customer experience
  • Drive measurable outcomes through your work
  • Mentor others to prioritize customer value
  • Align team efforts with broader goals effectively

Mindset Shift

From:

"What’s my contribution?"

To:

"How can I lead impactful change?"

Questions to Ask Yourself

  • What opportunities exist to improve customer experience?
  • How can I drive measurable outcomes?
  • What can I do to help my team focus on customer value?

Build These Habits

  • 1
    Identify opportunities for improvement regularly
  • 2
    Drive initiatives that deliver measurable outcomes
  • 3
    Mentor others to prioritize customer value

Seek Feedback

  • "How can we improve customer experience further?"
  • "Are we driving the right outcomes effectively?"
  • "What can I do to help my team focus on customer value?"

Signals You're Ready to Level Up

  • You lead initiatives that improve customer experience
  • You drive measurable outcomes effectively
  • You mentor others to prioritize customer value

Focus Summary

  • Lead initiatives
  • Drive outcomes
  • Mentor others

At Level 3, customer value is about leadership. It’s the moment you start to see your work as a way to drive impactful change and to help others focus on what matters most.